Please note that all sales are final for the purchase option.
If your Pure Snow Machine experiences a failure due to a covered issue within the warranty period, we will replace it with a new or refurbished unit, subject to availability.
To begin a return under warranty, please contact us at puresnowusa@gmail.com.
Our dedicated customer service team will guide you through the Return Merchandise Authorization (RMA) process, ensuring a seamless experience. Upon approval, you will receive a return shipping label and detailed instructions for securely packaging and sending back your item.